PrivacyPolicy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Last Updated: November 9, 2025
1.Introduction
Welcome to SupaTeam ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media management platform.
2.Information We Collect
2.1 Information You Provide
- •Account information (name, email address, phone number)
- •Business information (organization name, industry)
- •Social media account credentials (encrypted and securely stored)
- •Payment information (processed through secure payment providers)
- •Communications with our support team
2.2 Automatically Collected Information
- •Usage data (pages visited, features used, time spent)
- •Device information (browser type, operating system, IP address)
- •Social media analytics and engagement metrics
- •Log files and error reports
3.How We Use Your Information
We use collected information to:
- ✓Provide, maintain, and improve our AI agents and services
- ✓Create and manage social media content on your behalf
- ✓Analyze social media performance and engagement
- ✓Process transactions and send billing information
- ✓Send administrative information, updates, and security alerts
- ✓Respond to your comments, questions, and customer support requests
- ✓Detect, prevent, and address technical issues and security threats
- ✓Comply with legal obligations and enforce our terms
4.AI and Data Processing
Our AI agents (Maya, Tobi, Bianca, Luna) process your data to provide intelligent automation services. This includes:
- 🤖Analyzing social media content and engagement patterns
- ✨Generating post captions and content recommendations
- 👀Monitoring comments and interactions
- 📈Learning from your preferences to improve service quality
We use third-party AI services (including Anthropic Claude) to power our agents. These services process data according to their own privacy policies and security standards.
5.Data Sharing and Disclosure
We may share your information with service providers, social media platforms, and as required by law. We do not sell your personal information to third parties.
6.Data Security
We implement industry-standard security measures including encryption, secure API management, regular audits, and limited employee access.
7.Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion at any time.
8.Your Rights
You have the right to access, update, delete, export your data, and withdraw consent. Contact us at privacy@supateam.ai to exercise these rights.
9.Contact Us
For questions about this Privacy Policy: Email privacy@supateam.ai or support@supateam.ai